1. Introduction
Impact Edge Marketing (“Impact Edge,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit an inquiry, use our client portal, or receive our e-commerce development, digital marketing, business consulting, support, or related services.
2. Information we collect
2.1 Information you provide
We may collect information you voluntarily provide when you request a consultation, submit a contact or support form, become a client, access the client portal, upload content, communicate with us, or opt in to communications.
This information may include your name, email address, telephone number, business or project name, account information, service interests, business goals, preferred contact method and time of day, support requests, files or content you provide, communication preferences, and marketing or mobile messaging consent records.
2.2 Information collected automatically
When you use the website, we may automatically receive technical and usage information such as an IP address, browser and device type, operating system, referring pages, pages visited, approximate location derived from an IP address, and the date and time of activity.
3. How we use information
We may use collected information to provide, maintain, personalize, and improve our services; respond to inquiries and support requests; manage accounts and client materials; schedule and administer consultations; communicate about an account, project, appointment, billing matter, or service; send marketing communications when consent has been provided; monitor website performance; prevent fraud or misuse; protect our systems and rights; and comply with legal obligations.
4. Message and calling information
Our communications may include telephone calls and SMS/MMS messages related to consultation requests, appointment coordination and reminders, project or account updates, customer support, follow-up communications, and billing inquiries. Where permitted and expressly authorized, communications may also include marketing or promotional messages.
We may maintain messaging logs, consent records, opt-in and opt-out events, message content, delivery information, and related metadata as reasonably necessary to provide the requested communications and comply with applicable telecommunications requirements and carrier policies.
4.1 SMS/MMS data protection
Impact Edge Marketing does not sell, rent, or share mobile phone numbers or SMS/MMS opt-in data with third parties or affiliates for their marketing or promotional purposes. Mobile information and consent records are used only to deliver the communications you requested, operate our messaging program, provide customer support, and meet applicable compliance obligations.
We may use service providers that help us transmit messages or operate our systems. Those providers may process mobile information only on our behalf and subject to appropriate restrictions; they may not use it for their own marketing.
4.2 Consent management
Where consent is required, we obtain it through a clear opt-in action and may retain the date, time, source, and method of consent. Consent to receive marketing text messages is not a condition of purchasing any property, goods, or services.
You may revoke SMS consent at any time by replying STOP to a message. For assistance, reply HELP or contact us using the information below. Message frequency varies. Message and data rates may apply.
6. Data security and retention
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain information for as long as reasonably necessary to provide services, maintain business and consent records, resolve disputes, enforce agreements, and comply with applicable obligations. Retention periods may vary by information type and purpose.
7. Your rights and choices
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict certain processing. You may also withdraw consent where processing is based on consent. We may need to verify a request before responding, and certain information may be retained where permitted or required.
You may unsubscribe from marketing email using the link provided in the message. You may opt out of SMS messages by replying STOP. Transactional or service-related communications may continue when necessary to administer an active request, account, or engagement.
8. Children’s privacy
Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can review and address the matter.
9. Third-party services and links
Our website or services may refer or link to third-party platforms. Their privacy practices are governed by their own policies, and Impact Edge is not responsible for their content or practices.
10. Changes to this policy
We may update this Privacy Policy to reflect changes in our services, practices, or applicable requirements. The revised policy becomes effective when posted, unless otherwise stated, and will display an updated date.
11. Contact us
Questions, privacy requests, or messaging concerns may be directed to:
Impact Edge Marketing
Email: support@impact-edge-marketing.com
Phone: (206) 679-7426
Mailing address: PO Box 2043, Renton, WA 98056